AI literacy for mediators
Mediators are using AI for session notes. What happens to confidentiality?
Mediation practices using AI for summaries or draft texts must organise appropriate AI literacy while protecting confidentiality and privacy. LearnWize provides role-based scenarios, assessment, and organisational evidence records. Article 4 has applied since 2 February 2025 but prescribes no specific certificate or dossier format; the selected measures must fit the context, experience, and people affected.
Article 4 applied
Confidentiality first
Certificate per learner
Co-brand or SCORM
Partner proposition
LearnWize Article 4
1
Your audience2
Role-based content3
Co-brand or white-label4
SCORM 1.25
Assessment6
Certificate7
Reporting8
Evidence dossierArticle 4
AI is already in the mediation room, often unseen.
Most mediators already use AI, usually without any policy or training underneath it. Summarising a session record, preparing an intake, drafting a settlement agreement: it all goes faster with an AI tool. But a mediator works with some of the most confidential material there is. Without training, nobody in the practice knows which tools are safe, what happens to the data they enter, or where the boundary of professional confidentiality lies.
Confidential session records end up in public AI tools with no data processing agreements.
No overview of which mediators and confidential advisers use AI, or what for.
No connection between confidentiality duties, GDPR and everyday AI use.
No proof that understanding was tested, for a register, client or supervisory authority.
Evidence
What the module makes demonstrable
Scenarios from mediation practice
No abstract AI theory but recognisable situations: summarising a caucus record, an AI translation for a party who speaks another language, a party submitting AI-generated documents. Each scenario shows what is and is not acceptable, and why.
Progress and testing per participant
Each mediator and confidential adviser completes the module at their own pace. The system records which parts were finished and tests whether the material was understood, not just clicked through.
Completion and evidence records
The certificate confirms completion; time spent and assessment results belong to the organisational evidence records.
Review-ready Article 4 file
At practice or organisation level, a file with training records and organisational evidence records builds up, so you can show at any moment how AI literacy is organised.
Teams
Who this module is for
Independent mediators and mediation firms
For registered mediators, such as MfN and FBC registrants, who already use AI for records, intakes or draft texts and want to do so safely, explainably and within professional rules.
Confidential advisers and complaints officers
For anyone writing up reports, preparing annual overviews or processing conversation notes who wants to know which AI tools are suitable without compromising confidentiality.
Mediation trainers and CPD providers
For training institutes that want to add a legal AI module alongside their existing CPD offering, under their own brand, as a co-brand or as a SCORM package in their own LMS.
From pilot to scale
1
Demo
Review the content, evidence layer, and delivery models together.
2
Pilot
Test one defined learning path with your own audience at no cost.
3
Deliver
Choose co-brand, white-label academy, or SCORM 1.2 for your LMS.
4
Scale
Add audiences and track completion, assessment, and evidence centrally.
Continue your partner route
Compare audiences, delivery models, and evidence routes for your own training offer.
AI Act module for training providers
AI Act module for training providers
Want to add an AI Act or AI literacy line to your training catalogue? Three delivery models (co-brand, white-label, SCORM 1.2) with evidence per participant.
CPD points and AI training
AI Act training and CPD points: how it works
Does AI training count toward your CPD points? Your professional body decides. Learn how points schemes work and what evidence AI Act training leaves you with.
AI training for lawyers
AI training for lawyers and legal professionals with certificate
AI training for lawyers, in-house counsel and law firms: use AI responsibly in casework, with assessment, certificates and an audit-proof Article 4 evidence dossier per employee. On-demand, at an academic level.
AI literacy training records
AI literacy training records
Record AI literacy training evidence with roles, learning paths, scenario results, certificates, and refresh logs.
AI Act for notarial practice
EU AI Act training for civil-law notaries
AI literacy for civil-law notaries, junior notaries and support staff: role-based training, certificates and a review-ready Article 4 evidence file for your firm.
Background
AI literacy in mediation practice: duty, risk and evidence
Article 4 of the EU AI Act requires organisations that use AI systems to ensure a sufficient level of AI literacy among their people. The article has applied since 2 February 2025 and covers mediation practices, firms and confidential advisers too: anyone using AI for intakes, records or draft texts is using an AI system in a professional context. There is no separate fine attached to Article 4. The Digital Omnibus has been formally adopted but not yet published; the adopted text changes Article 4 into a duty to take measures that support the development of AI literacy. The current text remains in force until the amendment enters into force. For mediators, something weighs heavier than the Act itself: the confidentiality duty in the professional rules and the GDPR, which together require that you know what a tool does with the data you enter before feeding it confidential material.
In practice, mediators already use AI widely. Session records and caucus notes get summarised, intakes prepared, settlement agreements drafted and emails to parties edited. Confidential advisers use AI to write up reports and annual overviews. Every one of those uses touches confidential personal data, often of a sensitive nature: workplace conflicts, family matters, integrity reports. Public AI tools may store input or use it for training, depending on settings and subscription. And AI enters the mediation room from the other side too: parties submitting AI-generated documents or manipulated recordings. For this profession, AI literacy therefore means two things at once: using AI safely yourself and recognising what comes in.
Evidence here means more than an attendance list. A demonstrable Article 4 measure shows, per person, which training belongs to which role, that the material was completed and that understanding was tested. The certificate confirms completion; time spent and assessment results belong to the organisational evidence records. At organisation level, a file with training records and organisational evidence records builds up that you can show to clients, a register or a supervisory authority asking how AI use is safeguarded. To be honest about points schemes: whether a course counts towards CPD depends on the rules of the professional body and the status of the trainer. LearnWize claims no accreditations of its own; the certificate provides the substantiation.
For mediation trainers and CPD providers, this is a module that sits alongside the existing offering, not a replacement for it. There are three delivery models: co-brand, where the module runs under both names; white-label, within a brand and delivery scope agreed in advance; and SCORM 1.2, where the package runs in the LMS of the trainer or their client. SCORM packages are tested end-to-end in Moodle, including progress tracking and scores; behaviour in other systems depends on their SCORM 1.2 implementation. The trainer brings the network, the academy and, where applicable, the accreditation; LearnWize supplies the legal AI layer and the evidence underneath it.
Official sources
Check the legal basis
For the legal status and wording, we refer to primary, official sources. The EU AI Act currently in force remains leading until an amendment is published and enters into force.
EU AI Act, Regulation (EU) 2024/1689
The official text of the EU AI Act in force, including Article 4 on AI literacy.
European Parliament Legislative Observatory, 2025/0360(COD)
The official procedure file with the current legislative status, documents, and steps towards publication in the Official Journal.
Adopted Digital Omnibus text, PE-CONS 30/26
The adopted amending text, including the wording on measures that support the development of AI literacy.
Frequently asked questions
Frequently asked questions for training providers and learning platforms
Does this module count towards my CPD points with MfN or another register?
That depends on your register's rules and the status of the provider. LearnWize holds no CPD accreditations of its own. The certificate confirms completion; time spent and assessment results belong to the organisational evidence records. When the module is offered through a recognised mediation trainer, that trainer often brings the accreditation; LearnWize supplies the content and the evidence underneath it.
Can I use ChatGPT for my session records as a mediator?
It depends on the tool, its settings and your agreements. Free public versions may store input or use it for training, which sits badly with your confidentiality duty and the GDPR. Business tiers with data processing agreements offer more room, but even then anonymising mediation records is hard: context often makes parties identifiable. The module teaches you to assess tools and set safe working rules for your own practice.
Is AI training mandatory for mediators under the EU AI Act?
Article 4 of the EU AI Act has applied since 2 February 2025 to every organisation using AI systems, including mediation practices. There is no separate fine attached to this article. The Digital Omnibus has been formally adopted but not yet published; the adopted text changes Article 4 into a duty to take measures that support the development of AI literacy. The current text remains in force until the amendment enters into force. So the expectation stands, and for a profession built on confidentiality, demonstrable AI knowledge is above all risk management.
Can we offer this under our own brand as a training institute?
Yes. The module can use co-branding or an agreed white-label scope. You bring the network, academy, and any recognition; LearnWize supplies content, assessment, and organisational evidence records. Branding, including certificate treatment, is confirmed during the free partner pilot.
Does the module work in our own LMS?
Yes, as a SCORM 1.2 package. We test every package end-to-end in Moodle, including progress tracking and scores. How it behaves in other LMSs depends on their SCORM 1.2 implementation; most mainstream systems support the standard. If you would rather not run an LMS, the module also runs on the LearnWize platform, with the same reporting and certificates.
What evidence does a participant keep?
The certificate confirms completion; time spent and assessment results belong to the organisational evidence records. Underneath that sit training records: which parts were completed, when, and how the test was scored. At practice or organisation level, organisational evidence records and a review-ready Article 4 file are added, so that when a client, register or supervisory authority asks, you can show immediately how AI literacy is organised.
Delivery models
One content layer, three ways to deliver
LearnWize provides role-based AI Act content with assessment and evidence. Training providers and learning platforms can start small through co-brand, launch their own academy, or place the modules in an existing LMS through SCORM 1.2.