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Your team practises AI in policy work, citizen contact and case handling. Learn to check outputs and recognise risks, with recorded results per role.
Do you work with AI in policy work, citizen contact and case handling? Your role determines which knowledge and practice are relevant. The learning tracks combine AI foundations with familiar cases. Record completed training and assessment results for each employee. Privacy topics within the existing tracks address careful handling of personal data when using AI under the GDPR.
For policy, service delivery, IT, legal, data and leadership teams that need accountable public-sector AI use.
With practical interpretation from Zahed Ashkara as AI literacy, AI governance and EU AI Act consultant. The report helps teams connect Article 4 training evidence to the AI risks in this sector.
Public-sector AI can influence benefits, inspections, fraud signals, enforcement, service access, and citizen communication. Teams need a shared baseline for transparency, proportionality, human oversight, and fundamental-rights risk before AI becomes operational policy.
Fraud detection, case prioritization, permit routing, citizen-service chatbots, inspection planning, document triage, and policy analytics.
Fundamental rights, transparency, proportionality, algorithm registers, procurement checks, and meaningful human oversight.
Use the scan to map AI literacy gaps across policy, IT, legal, procurement, and frontline service teams.
This specialization includes 6 focused learning tracks
A focused ~30 minute demo path: from the Toeslagenaffaire and SyRI to the algorithm register, the FRIA and citizens' rights - with a playable audit game for policymakers and frontline professionals in public organisations.
Introduction to AI in government: public service automation, algorithmic decision-making, and the unique ethical challenges governments face when deploying AI.
Learn how algorithm registers work, why governments publish them, and how to conduct a Fundamental Rights Impact Assessment (FRIA) for public sector AI.
Examine AI in policing and security: facial recognition, predictive policing, surveillance, and the EU AI Act's strict restrictions on law enforcement AI.
Explore how AI intersects with democracy: citizen rights, the SyRI case, algorithmic accountability, and safeguarding democratic values in the age of AI.
Navigate EU AI Act compliance for government: deployer obligations, mandatory FRIA, implementation roadmaps, and building AI governance frameworks.
Experience how the learning works with a quick sector-specific challenge.
Review welfare AI, algorithm registers, FRIA duties, transparency, and citizen appeal safeguards.
Everything you need to master AI in your sector
Connect training evidence to the legal and operational questions around AI in this sector.
Common questions about this sector specialization
Get your AI literacy for government, demonstrable per role team AI-literate with custom training, compliance documentation, and self-paced learning.
Not sure where to start? Start the 5-minute scan